Designing Your Products ✰ Tutorial Videos ✰ Uploading Photos Image Size & Template Image Requirements Size Chart Payment & Promotions Payment Options Coupons & Discounts What is a CVC number? Contact Us Email	Ordering Products Secure Ordering Cancel or Modify an Order Order Status Bulk Discount  Shipping & Delivery Production Time Shipping Fees & Times Tracking My Order Change Shipping Address or Method Returns & Exchanges Shipping Countries Customs Taxes and Duties Selling & Partnerships Seller Help

Cancel or Modify an Order

Please kindly contact our customer service to cancel or modify your order. However, once your order has been processed and is at the manufacturing phase or shipped, it can no longer be canceled or modified.

Change Shipping Address or Method

You are able to change the shipping address before product is dispatched by clicking "Amend" on your order confirmation email. You may also contact our customer service if you wish to change the shipping address or method.

Order Status

To check your order status, visit Order History at your account page. All handling status is shown in the handle column regarding the order(s). Each represents different phase of the process.

Awaiting Payment	You have placed the order but haven't paid yet. Or it is paid by offline bank transfer and we are waiting for receipt of payment. It can sometimes take a few days. Once we have this, then we can start processing your order
Payment Fail	We are unable to obtain authorization on the credit card you provided
Payment Accepted	Your order has been received and is ready to be processed
In Progress	We're processing your order as you read this. It will be entering the manufacturing phase as soon as possible
Production Complete	Your order is made and is ready to dispatch
Awaiting Shipping	Your order has been packaged. It will be shipped to you soon
Partially Shipped	Part of your order has been shipped. The rest will be shipped soon
Shipped	Your order has been shipped, and your credit card has been billed for all the items we've shipped to you. You may track your order from here
Cancelled	Your order has been cancelled, and you will not receive any merchandise or be billed for the transaction. Your credit card statement may show a temporary charge, but that charge will be reversed by your credit card company and you will not be billed for this order
Returned	We've received your returned merchandise

Production Time

Products	Order Processing Time
Standard Production Time	2-4 business days
Photo Bags	3-5 business days
Fleece Blankets	4-6 business days
Phone Cases	4-6 business days
Canvases	4-6 business days
Umbrellas	5-7 business days
Photo Books & Calendars	5-9 business days

We have 5 regular working days Monday to Friday.

Other products may require longer production time, depending on the demand of the item as well as production capacity at the time of sale. For multiple item orders, processing time will be longer. We advise you to contact our Customer Service Team for a more precise date. Delivery dates are not guaranteed and may require additional transit time due to unforeseen delays. Late deliveries are always possible but we will try our best to ensure they are as infrequent as possible.

Shipping Fees & Times (Australia and Worldwide)

Click here

Tracking My Order

If your order is shipped via FedEx or you pay for tracking, you may track the shipment using the tracking link provided in your order invoice. An email notification will be sent to you generally in 24 hours of the tracking number of your order.

Shipping Countries

We ship to the countries listed below. If your country is not shown below, we suggest you contact Customer Service to see if any special arrangements can be made in regards to delivery.

Bulk Discounts

Picture Your Life might offer price discount to customers who would like to purchase large quantities of an item. Please feel free to contact our customer service for further information.

Coupons

Redeeming coupon code
Add items to your cart and proceed to checkout. Enter the coupon code within the coupon/gift certificate code field and click "Apply". If the code has been validated, the discounted price will be displayed within the order summary
Either coupon code or free credits may be applied per item. You will need to place a separate order if you wish to use both coupon code and free credits on the same item. Please refer to terms of promotion for details or contact our customer service team for any problem regarding promotional code.

Please check the total price before you continue and place your order.

Payment Options

Picture Your Life accepts Visa, MasterCard and American Express credit cards and Paypal payment. Credit card number and all submitted data are encrypted and are highly secure. On some occasions, your credit card might be declined for payment due to several possible reasons:

• Invalid CCV – The CCV number is the three separate digits printed on the signature strip at the back of the card
• Incorrect expiry date
• Card is overdrawn
• It may have an overseas or internet block on the card (contact your issuing bank for further information)
• May exceed cards single transaction limit

Alternatively, you can use Paypal to checkout with your credit card. You can still pay through Paypal without a Paypal account.

Upload Photos

Photos upload options:

• My Album
• Product Designer

Upload via My Album

Click "My Album" at your account page, and then create a new album. You may choose between basic upload and quick upload.

	Quick Upload	Basic Upload
Number of photos to be uploaded at once	Multiple	One
Installation of Microsoft? Silverlight?	Yes	No

Upload via Product Designer

You may also upload photos inside the product designer page. Click "Album" button in the top, right hand corner to upload photos.

Image Requirements

• The maximum images size that can be imported is 10 MB (10,240 KB).
• We recommend the following images formats: .JPG, .PNG.
• You can see the recommended images size & templates here, in order to make the images best fit with our blank product canvas.
• We suggest you make the image that you are importing the same size that you'll use on your design.
• Low resolution images may print poorly especially when enlarged. We recommend at least 150 DPI (dots per inch).

Microsoft Silverlight

You are required to install Microsoft Silverlight to give access to product designer. Please make sure your computer is compatible for Silverlight application. If you still see a blank page, there might be errors in the old version, so you may click http://www.microsoft.com/silverlight/ to download the latest version.

Secure Ordering

The confidentiality of your financial payment information is our first priority at Picture Your Life. We collect payment through Paypal where you can pay using your own Paypal account or by credit cards. Paypal is one of the fastest and safest ways to send and receive money and to make an online payment. Unlike other financial institutions, the payments are sent without sharing financial information. When you use Paypal or credit card to pay online, you provide only your Paypal email address, or your credit card information and this information will be stored on Paypal server only. The merchants/retailers will receive payment from Paypal without seeing your financial information For more safety advice, please visit Paypal Security Center, there you'll find useful tips, tools and technology to prevent fraud If you have any questions regarding the safety and security of your personal information, please feel free to email us.

Return & Exchange

Picture Your Life offers 30 days guarantee on all products. If you would like to return or exchange an item, please contact us for a request form. Fill out the form and we will instruct you on how to send the item(s) back. Please keep in mind that shipping charges are not refundable.

Customs Taxes and Duties

You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with the national laws of that country. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You should contact your local customs office for further information, because Custom policies vary widely from country to country. Note that when ordering from us, Picture Your Life, you are considered the importer of the goods and you must comply with all laws and regulations of the country in which you are receiving the goods.